Privacy Policy

This document explains how personal data of users of the berberista.com platform is collected, processed, protected and for what purposes it is used.

1. Data Controller

Data Controller: Berberista Platform
Contact: [email protected]
Platform: berberista.com

2. Collected Data

The following personal data is collected:

• Identity and account information: Full name, phone number, email address
• Booking information: Appointment date, time, selected service and barber details
• Technical data: IP address, device and browser information, usage logs
• Communication data: Support requests, feedback and contact form messages

3. Purposes of Data Processing

Your personal data is processed for the following purposes:

• To provide the booking service and manage your account
• To send booking confirmations and reminders
• To provide technical support and customer service
• To improve service quality and perform analysis
• To conduct security, record keeping and audit processes
• To fulfill legal obligations

4. Data Sharing

Your data may be shared with the following parties only to the extent required by the service:

• Barber shops providing the service (to manage the booking process)
• Server and infrastructure providers
• Email and SMS delivery services
• Authorized public institutions (when legally required)

5. Cookies and Technical Tools

berberista.com may use cookies and similar technologies to improve user experience, ensure security and analyze performance. You can change your cookie preferences through your browser settings.

6. Data Security

Commercially reasonable technical and administrative security measures are implemented to protect your personal data. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention Period

Your data is stored for the period necessary to provide the service and within the framework of obligations arising from relevant legislation. When the retention period expires, data is deleted, destroyed or anonymized.

8. Your Rights Under KVKK (Law No. 6698)

As a data subject, you have the following rights under KVKK (Law No. 6698): (1) to learn whether your personal data is being processed, (2) to request information about processing activities, (3) to learn the purpose of processing and whether data is used appropriately, (4) to know the third parties to whom data is transferred, (5) to request correction of incomplete or inaccurate data, (6) to request deletion of data under specified conditions, (7) to object to processing activities, and (8) to request compensation for damages. You can reach us at [email protected] to exercise these rights.

9. User Responsibility

Barbers and shop owners are responsible for the accuracy of their service listings, prices and availability information. Customers are responsible for the accuracy of information provided during booking. Users are obligated to act in accordance with applicable law when using the platform.

10. External Links

The platform may contain links to third-party websites or services. Berberista is not responsible for the content, practices or privacy policies of these external sites.

11. Policy Changes

This policy may be updated when necessary. The current version becomes effective on the date it is published on berberista.com.

12. Mobile App Data Usage

The Berberista mobile app may process the following data for booking, account, notification, security and nearby business features.

• If you grant location permission, location data may be used to show nearby businesses and relevant services.
• Device and notification tokens may be used for booking confirmations, reminders and important service notifications.
• Google Sign-In and Firebase services may be used for authentication, messaging, analytics and app stability.
• Booking details, customer contact info, selected service, business, barber, date, time and tracking code are used to manage appointments.
• Business photos you choose to upload, gallery images, profile info, reviews and support messages may be processed.

13. Ads and Analytics

The mobile app may use Google AdMob to display ads. AdMob may process device identifiers, advertising IDs, approximate location, app interaction data and diagnostic data according to Google policies. The platform may also use Firebase and Google Analytics to understand app usage, improve performance and detect errors.

14. Data Deletion Requests

For account deletion, booking data deletion or correction of personal data, please contact us at [email protected]. Some records may be retained due to legal, security, fraud prevention, dispute resolution or accounting requirements.

15. Contact

You can contact us regarding privacy policy, data processing or data deletion requests:
Email: [email protected]
Platform: berberista.com
Data Controller: Berberista Platform